Shipping policy

Order processing
All orders are processed within 1-3 working days.

Delivery
Once dispatched, delivery takes 5-8 working days to addresses within the UK. Delivery is free on all orders.

Tracking
You'll receive a tracking number by email once your order has shipped so you can follow its journey.

Customs and import charges
Some orders may be subject to customs duties, import VAT, or handling fees when they arrive in the UK. Any such charges are the customer's responsibility and are not included in the price of your order or your shipping cost.

Delays
Occasionally deliveries may take longer than expected due to customs checks or courier delays outside our control. If your order hasn't arrived within the expected timeframe, contact us at contact@pixeltorch.uk and we'll look into it.